Home | How It Works | Questions | Benefits

Unlimited Flat Rate Conference Call - Questions

Can we record a conference call and if so, at what cost ? Yes, our system will permit you to record conferences at no addition cost. The record feature is automatically included in your account. User instructions will show how to easily record a conference for later play back. Callers can call-in and listen to the recorded conference call at no additional cost. In addition, you can request that the conference call be extracted from the system and burned to a CD and postal mailed or FTP'd to you. This is available at additional cost.

Can my conference call participants located in Canada dial-in "toll free" ? Yes, your participants located in Canada can dial-in to your conference call using the assigned toll free number - so it's Toll Free from Canada as well as the U.S.

Can I Sign Up for the 'Toll Free' Bucket of Minutes Plan even though I am located in Canada ? Yes, your account will work the same no matter if you are located in Canada or the U.S.

How can I find out how many participants are on the conference call ? Our system will tell the "moderator" or leader how many conferees are on the conference call by entering [* 8] on the keypad. Only the moderator will hear this message. This can be done at any time during the conference. This query can be done as many times as desired.

How do I pay for the service ? We can bill your usage to a personal or corporate credit card or you can elect to be invoiced on an open account basis. If you choose a flat rate plan, it is billed to a credit card in advance based on the size of the plan you choose. See the Flat Rate Plans page for more details.

How do I know the line quality of your service is good ? We have always used state-of-the-art conferencing bridges. We utilize AT&T digital lines. You can be assured that our multiple conferencing bridges are seasoned and work very well. We guarantee you will like our service and find it a valuable tool for your business.

What can I do if some of my conferees have noise on their end of the call ? If you have participants that are accessing your conference call from a telephone that has some form of background noise, you can either 'mute' all lines except your own moderator line by pressing [* 5] or ask the offending conferee to mute his/her line. They would enter [* 6] to mute their individual phone line until they wanted to speak.

Is there a term commitment for the account or can I cancel at any time ? The Unlimited Flat Rate Plans are on a month to month basis and billed in advance, so you can simply call customer service and inform them that you want to cancel at the end of the month.

Is there a way to increase the sound volume on a conference call ? Yes, the leader or moderator can enter [* 4] on the phone keypad. This will immediately apply 'gain' (volume) to all lines in the conference call.

Is your system "full duplex" ? Yes absolutely, our platform allows you the ability to speak simultaneously with another caller without any clipping or degradation of the sound.

As the moderator, can I mute all of the conferees lines ? Yes, enter (* 5) as the moderator and all conferees lines will be muted, this is then called "lecture" mode.

Can the conferees mute their own lines ? Yes, the participants can enter (* 6) to mute their phone and just listen.   Home | How It Works | Questions | Benefits